- 418 Broadway # 4419 Albany, NY 12207
- support@primecustomizeboxes.com
To place an order, visit our website and use our online design tool to customize your box. Choose the box style, size, and material, upload your artwork, and preview your design. Once you're satisfied, you can proceed to checkout and place your order.
We offer a variety of box styles, including:
You can choose from these styles based on your needs and preferences.
Yes, we offer sample boxes so you can review the design, material, and print quality before committing to a large order. Simply request a sample through our website or contact our customer service team.
We accept various file formats for artwork, including PDF, AI, EPS, and high-resolution JPG or PNG files. For best results, ensure your files are high quality and meet our design specifications.
view the design, material, and print quality before committing to a large order. Simply request a sample through our website or contact our customer service team.
The minimum order quantity depends on the box style and size. For most custom boxes, the minimum order starts at 100 units. However, some styles may have different minimums, so please check our website or contact customer service for specifics.
Production times vary based on the complexity of your design and order size. Typically, orders are processed within 7-10 business days. Shipping times depend on your location and the shipping method selected at checkout.
Yes, we offer rush order options for expedited production and shipping. If you need your boxes sooner than the standard turnaround time, please contact our customer service team to discuss your requirements.
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
Yes, we offer a range of eco-friendly packaging options, including recyclable and biodegradable materials. You can select these options during the customization process or inquire with our customer service team for more details.
Yes, we offer sample boxes so you can review the design, material, and print quality before committing to a large order. Simply request a sample through our website or contact our customer service team.
If you need to make changes to your design, please contact us as soon as possible. Once production has started, changes may not be possible, but we will do our best to accommodate your request if it is within our capabilities.
Due to the custom nature of our products, we do not offer returns or refunds on custom-printed boxes unless there is a defect or error in the order. If you encounter any issues with your order, please contact our customer service team, and we will work to resolve them.
You can reach our customer support team through the contact form on our website, via email, or by phone. Our team is available to assist you with any questions or concerns you may have.
Yes, we provide design guidelines on our website, including information on file formats, resolution, and dimensions. Following these guidelines ensures that your artwork is printed accurately and to the highest quality.
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