- 418 Broadway # 4419 Albany, NY 12207
- support@primecustomizeboxes.com
By using our website, you agree to these terms and conditions. Primecustomizeboxes.com reserves the right to update these terms at any time, with or without notice. We recommend that you check this page periodically for any changes.
Primecustomizeboxes.com retains ownership of the materials we produce for your printed products. We do not sell or share your purchased materials with any third parties. However, we have the right to dispense free samples out of your ordered products and use them on our website for promotion or marketing purposes.
By using our website, you accept that all content on this site which include text, data, software, photographs, graphics, images, illustrations, maps, designs, icons, and/or other materials (collectively referred to as “Website Content”) is the property of primecustomizeboxes.com and its third-party providers. Illegal copying, alteration, storage, republishing, transmission, or spreading of any Website Content is strictly forbidden without our explicit written consent.
You are solely responsible for everything you send, upload, post, or otherwise distribute or communicate through our website. By doing so, you agree that any such material will not include text, images, designs, trademarks, service marks, or any licensed work from third parties unless you have obtained the necessary permissions from the respective owners. You also agree not to submit, upload, post, or distribute content that is inappropriate, illegal, or that could hinder others from using our website. Additionally, you agree not to violate the trademarks or copyrights of primecustomizeboxes.com or any third party.
We do not control content submitted by users or customers of our site and, and cannot guarantee the certainty, integrity or quality of such content. We assume no responsibility for any content that you find offensive, indecent or objectionable.
primecustomizeboxes.com and its licensed designers may remove any content that violates these Terms or is objectionable in their sole discretion. We may also preserve and disclose content if required or necessary by law to: (a) comply with legal process; (b) enforce our Terms of Service; (c) investigate allegations that any content violates the rights of third parties; or (d) protect the rights, property or safety of our site, its users and the public.
It is your responsibility to provide accurate and up-to-date information for processing orders and requests. Our website is not intended for use by automated means or robots. Fraudulent use of our website that does not conform to these terms will be prosecuted.
By using our website and placing an order, you affirm that you have the necessary permissions, rights, and authority to do so, and you authorize primecustomizeboxes.com to produce products on your behalf. You also warrant that you are of legal age to create binding obligations and assume any liability arising from your use of our website.
You are responsible for keeping your password secure and managing access to your account. You are also responsible for all orders and actions taken through your account. When you or someone who has access rights to you places an order, you grant us a royalty-free, non-exclusive license to use, reproduce, sub-license, modify, adapt, publish, display and create derivative works from the Website Content and printed materials for the sole purpose of designing or processing print orders for storage purposes.
Certain areas of our website require email registration, name submission, and password creation for access. We reserve the right to request additional personal and business information before completing your registration.
You are responsible for maintaining the confidentiality of your password and must not share it with others. If unauthorized access occurs due to your actions or omissions, you are liable for any resulting misuse.
Your use of our website indicates your agreement to the collection and use of your information as described in our Privacy Policy. By using our site, you confirm that you have read and understood our Privacy Policy and agree to the collection and use of your personal and business information as outlined therein.
You agree to defend, indemnify, and hold harmless primecustomizeboxes.com, including its members, directors, employees, representatives, vendors, suppliers, affiliates, and subcontractors, from any claims, damages, or demands arising from alleged unlawful acts by customers. This includes claims that our printing or products: (a) infringe on any copyright, patent, or proprietary right; (b) contain libelous, slanderous, defamatory, scandalous, or obscene material; or (c) result from unauthorized access to password-protected areas of our website. You will cover any costs, damages, or expenses related to such claims, including legal fees, judgments, and awards.
Under no circumstances will primecustomizeboxes.com or its affiliates be liable for any injury, death, loss, claim, damage, accident, delay, or special, punitive, incidental, or consequential damages, whether based on contract, tort, or otherwise, related to the use of our website or any delay or inability to use it. This includes damages related to any information, software, data, products, or services obtained through our website, even if we have been advised of the possibility of such damages.
In no event will our total liability to you for any damages, losses, or causes of action exceed the amount you paid to primecustomizeboxes.com for your order or request.
Since we produce custom made products, please contact us at support@primecustomizeboxes.com within 3 business days after receiving your order if it does not meet your requirements. We cannot offer refunds or credits, but we will reprint your order if we made an error or if the product is deemed defective. Our management will determine if a product is defective. To receive a reprint, you must provide digital photos showing the defect and return the entire original order at your own expense within 5 business days of receiving it. Please note that expedited order processing fees are non-refundable. The disputed products should not be used.
All prices provided by our customer service team are in U.S. Dollars (USD). Payments for orders must also be made in U.S. Dollars. Because our products and services are custom-made, we will not begin processing your order until full payment—including all charges, taxes, shipping, and handling fees—is received via credit card or an approved payment method on our website.
As part of the order process, you must approve a proof of the electronic file for your printing products or other services. Once you approve the proof, the job will be sent to press.
After your print job is approved and sent to press through our website, no changes can be made to the artwork, job specifications, or printing turnaround time. You have a 4-hour window from the time of proof approval to cancel your order, with a cancellation fee of $60.
You may also cancel the order within 12 hours of proof approval, but this will incur a fee of 15% of the total order amount to cover pre-press work and cancellation costs.
We cannot guarantee cancellation of orders beyond the 4-hour window. If you cancel after 12 hours, a fee of 25% of the total order amount will apply to cover printing expenses.
Primecustomizeboxes.com is not liable or offer refunds or credits for design services and orders. All design orders are final and non-refundable once placed.
Our designers and technicians will create electronic proofs based on the artwork or files you submit through our website. To ensure the best quality, your submitted files must be minimum 300 DPI (dots per inch) and in CMYK format. We are not responsible for issues such as blurriness, distortion, pixilation, or color changes that may occur if your files do not meet these requirements.
You are responsible for the accuracy of your ready to print artwork or files, including orientation and alignment or artwork. While we take precautions to protect your submitted files, we are not liable for any damage or loss.
By uploading artwork or files to our website, you confirm that you own the rights to all materials or have obtained the necessary permissions to use them.
We reserve the right to refuse any order that we deem to be illegal or infringes the rights of third parties. You are fully legally responsible for the content of all material processed and printed on your behalf. We also reserve the right to refuse an order without stating a reason. In addition, we do not accept offensive, rude or inappropriate material for printing.
We require you to approve a proof of the electronic file for any printing products or services you order. Your job will not be sent to press until you have approved the proof. It is your responsibility to log in to your account and review the proof. We are not responsible for any delays caused by delays from you to approve the proof. Please note that the turnaround times listed on our website begin only after you approve the proof.
Review your proof thoroughly before approval. Compare it to the original file for errors in layout, copy, spacing, punctuation, image placement, proportions, bleed, cropping, and final text. A soft proof may not have transparency issues, overprints, or color changes from RGB to Pantone or CMYK. Additionally, UV coating or lamination can change the appearance of printed colors. Our company cannot be held responsible if color is affected after the lamination process.
You will be fully responsible for the content of the final approved proof.
While we strive to reproduce the colors in your print-ready files as accurately as possible, we cannot guarantee an exact match in color and density due to the inherent limitations of the printing process and ink requirements. By placing an order with us, you agreed to this limitation. We will do our best to adjust gradient density but cannot be held responsible for color differences between your submitted file and the final printed product. Reprints will not be provided for color discrepancies that occur during printing. If you require precise color matching, you may request a hard copy proof for an additional fee, which will ensure color accuracy.
Primecustomizeboxes.com is not responsible errors in the final product caused by any of the following issues:
We at primecustomizeboxes.com does not use gang printing for most of our products. However, depending on the specific needs of our users and customers, we may select the most appropriate printing method for each individual item.
We generally deliver the actual quantity of ordered products, plus a little additional amount at no extra cost. If there is an under-run, we will only charge for the actual quantity delivered. Our standard practice is to deliver within 5% more or less than the ordered quantity.
Production speed and turnaround time begin only after your artwork/ design files have been uploaded, reviewed, and accepted by our Design/Prepress department, and you have approved the press-ready proof (either electronic or hard copy), and the full payment including the shipping and handling charges has been paid. During the order process on our website, you can select the production speed, which intimate the number of business days needed to print your order and prepare it for shipment. To ensure timely processing, your proof approval must be received before 10 AM Eastern Standard Time (EST).
We strive to print and ship your orders promptly. However, primecustomizeboxes.com is not responsible for any indirect damages caused by delays in shipment or delivery. You coincide not to hold us responsible for delays caused by factors beyond our control, such as weather conditions, shipping company delays, customs issues, or other unforeseen circumstances. If delays occur due to technical problems or equipment failure during printing, expedited charges will be refunded. Please note that any order cannot be canceled due to delays in the printing or delivery process.
You are responsible for paying all customs duties and fees for shipments to their respective locations. For shipments outside the United States, it is your responsibility to arrange for customs clearance.
We offer free 5-business-day ground shipping to one location per order within the USA, with no quantity or weight limits. Shipping to additional destinations will incur extra charges. While we aim to ensure timely delivery, we cannot guarantee shipping and delivery transit times and are not responsible for delays, loss, damage, or theft during shipping. Claims for lost or damaged shipments can be filed directly to the shipping companies.
If you provide an incorrect shipping address or make an error in the delivery details, additional shipping and handling charges will apply for re-shipment.
We reserve the right to modify any part of our website and Terms and Conditions any time, without any prior notice. Any updates will become effective immediately and will be posted on our website. By continuing to use our website after these changes are made, you agree to the updated Terms of Service.
For any questions or concerns, please reach out to us via email at support@primecustomizeboxes.com or call us at 888-818-3245.
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